03 / THE PROCESS

SIMPLE FROM
START TO SUMMIT.

Big adventure. Straightforward hire. Here's exactly what to expect when booking with EXOHIRE.

01

CHOOSE YOUR HIRE.

Tell us whether you're collecting at one of our outdoor locations or arranging postal delivery. Choose the equipment, date and hire duration. For in-person hires, choose your region and a proposed meeting point.

02

REVIEW YOUR REQUEST.

Enter your details and review the safety information. Acknowledge the hire agreement before sending your enquiry. We then confirm availability, the collection or delivery arrangements and the final cost.

03

GET FITTED & PREPARED.

For in-person hire, collect the device at the agreed location and complete setup and basic operating instruction. Postal users must follow the supplied fitting and safety guidance and any required induction.

04

EXPLORE & RETURN.

Enjoy your chosen outdoor activity within the equipment's approved operating conditions. Return it with all components on time. Your card stays on file after the hire and is only charged for damage, loss or blameworthy theft in accordance with the terms.

BEFORE YOUR HIRE

WHAT TO BRING

A valid UK photo ID, appropriate outdoor footwear and clothing, and any other details requested during confirmation. One member of the group must provide proof of address.

OUR CANCELLATION POLICY

PLANS CHANGE?

Give at least 48 hours' notice before your hire start to request rescheduling or a full refund under the stated booking policy. Short-notice cancellations may not be refundable.

SECURITY

CARD ON FILE

No security deposit is taken. Your card is kept securely on file with Stripe and may only be charged, after the hire, for damage, loss or blameworthy theft in accordance with the terms.

SAFETY

USE WITH CARE

Exoskeletons assist activity but do not prevent injury or make hazardous terrain safe. Follow all instructions and stop if you experience a fault or discomfort.

    EXOHIRE

    Preparing your expedition